Privacy Policy
Privacy Policy
1. Introduction
Hornsby Chiropractic Centre ABN: 23 649 826 031, ("we," "our," or "us") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.hornsbychiropractic.com.au) and interact with our services. This policy outlines how we collect, use, store, and disclose your information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting our website (www.hornsbychiropractic.com.au) or engaging with our services, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We collect personal information necessary to provide chiropractic care and manage our practice. This may include your name, date of birth, contact details, and emergency contact information. Health-related details, such as your medical history, previous treatments, and relevant test results, may also be gathered as part of your consultation. If you make payments or claim private health insurance benefits, we may collect billing and insurance details.
When you visit our website, we may collect technical data such as your IP address, browser type, and interactions with our site. This helps us improve user experience and site performance.
3. How We Use Your Information
Your information is primarily used to provide chiropractic care, schedule appointments, and manage patient records. We may also use it for administrative purposes, to process payments, or to communicate with you about your treatment. If required by law, we may disclose information to relevant authorities.
Website data, including analytics and cookies, help us improve our online presence. You can adjust your browser settings to disable cookies if you prefer.
4. How We Protect Your Information
We take the security of your personal information seriously. Our patient records are stored securely, with access restricted to authorised personnel only. Any electronic transactions, including payments, are processed through secure third-party providers. We also implement security measures on our website and IT systems to prevent unauthorised access.
If we no longer need your personal information, we take steps to securely destroy or de-identify it in accordance with our legal obligations.
5. Sharing Your Information
We do not sell or rent personal information. However, we may share necessary details with other healthcare professionals if a referral is required, with third-party service providers such as booking and payment platforms, or with private health insurers if you are claiming benefits.
In cases where legal compliance is required, we may provide information to regulatory bodies. Any third parties we work with must also adhere to strict privacy and confidentiality standards.
6. Accessing and Updating Your Information
You have the right to request access to the personal information we hold about you and request corrections if necessary. If you wish to update your details or withdraw consent for non-essential data collection, please contact us.
7. Data Retention
We retain your personal and health information only for as long as required to provide care and meet regulatory requirements. After this period, we take appropriate steps to securely dispose of the data.
8. Third-Party Links
Our website may include links to other websites for informational purposes. Please be aware that we are not responsible for the privacy practices of external sites, and we encourage you to review their privacy policies before sharing personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page, so we encourage you to check back periodically.
10. Contact Us
If you have any questions or concerns about your privacy, or if you wish to request access to your personal information, please contact us:
Hornsby Chiropractic Centre
📍 Shop 503/90 George St, Hornsby NSW 2077
📞 02 9476 4302
📧 admin@hornsbychiropractic.com.au
🌐 www.hornsbychiropractic.com.au
Last updated: [Insert Date]